Horizontal Alignment

Aligning with internal customers is the service we provide fellow employees and other departments within our own organizations. It is what we do when a colleague asks for information she needs to complete her main task for the day; it is what we say when someone from purchasing asks for the monthly sales forecasts; it is how we greet the vice president of sales when he walks into our office with an "I need something from you" expression on his face.

All these things can be seen as interruptions that take us away from our "real" jobs, yet they are vital to our company's success. If you see a gap between your "real" job and the needs of others in your organization, you need to rethink what your real job is. Konekme reminds you that helping others in your company, you help your company succeed. Superior internal customer service improves morale, productivity, employee retention, external customer service and, ultimately, profitability.

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